prod - 20261013-083619 - cb7f8b630deb7a27a85ea2f9e79ca9d2dcc1341f

Release notes

Release 20250930-085217

Analytics API

Changes

  • Transactional session exports are now ordered by when the session was started
  • Maximum retention for analytics data is now 18 months

Release 20250624-080922

Analytics API

New

  • Add live agent escalations endpoint to the Analytics API

    The data available on the dashboard under Live Agent Potential is now available in a new /live-agent-escalations API endpoint in the Analytics API.

    This change also deprecates the /escalation-potential endpoint, which will be removed on 1 October 2025.

Fixes

  • Fix analytics export failing for some events

    Fixed a bug where analytics export failed due to some events containing unexpected data.

Release 20240229-1

Analytics API

Fixes

  • Fix escalation-potential endpoint response

Release 20240116-1

Analytics API

New

  • Add translation data to services in Analytics API

    This adds a new property translation_locales to the detach_service events in the conversations endpoint. This will contain the translation locale(s) used while the service was active.

Fixes

  • Fix an issue where analytics data would be missing for conversations that were restored from hibernation

Release 20231204-1

Analytics API

New

  • Improve OpenApi documentation for Analytics API
  • Store analytics for Seamly Transactional

    Analytics for Transactional are now available in the Analytics API. See the OpenAPI specification for details.

Release 20231016-1

Analytics API

Fixes

  • Fix an issue where the availability changes would sometimes incorrectly return no data

Release 20230719-1

Analytics API

Fixes

  • Fix ULIDs not being accepted in escalations analytic data

Release 20230704-1

Analytics API

Changes

  • Conversation identifiers now use ULIDs instead of UUIDs

Release 20230522-1

Analytics API

Fixes

  • Fix OpenAPI documentation errors for Analytics API

Release 20230417-1

Analytics API

New

  • Compress API responses and websocket messages
  • Add service_type to certain analytics events

    service_type was added to AttachServiceEvent and DetachServiceEvent. The service_type describes what kind of service was attached, e.g. a bot or a (human) agent.

Release 20230329-1

Analytics API

New

  • Add escalation data to analytics

Release 20230308-1

Analytics API

New

  • Add availability changes endpoint

Release 20230216-1

Analytics API

Fixes

  • Correct timestamps for some analytics data

    Some analytics data did not get timestamped correctly, this has been resolved.

Release 20230127-3

Analytics API

Fixes

  • Fix storage of analytics for Seamly Voice hangups/transfers

Release 20230127-1

Analytics API

New

  • Add conversation events to the Analytics API

    Adds "attach_service", "detach_channel", "detach_service", "run_hook", "set_topic", "translation", and "upload" conversation events.

  • Add analytics API